AI-native customer support for software teams. Support that ships fixes.
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Most help desks stop at the reply. Your customer reports a bug, an agent says "thanks, we've passed it on", and the ticket disappears into a backlog nobody reads.
Gleap closes the loop. It sits inside your app, sees what your users see, and connects the support conversation all the way through to the pull request that fixes it.
| 💬 Kai Support | Answers routine questions instantly across chat, email, and in-app, using your help center, docs, and past tickets. |
| 🔍 Kai Resolve | Investigates the hard tickets: reads session replays, logs, and your codebase (read-only, sandboxed), then writes up a ready-to-build coding task. |
| 🛠️ Kai Code | Turns that task into a code change and opens a pull request for your team to review. |
| 🧭 Kai PM | Weighs feature requests by customer demand and revenue, and tells you what to build next. |
Your team stays in charge at every step. Kai does the legwork.
No more stitching together a chat tool, a bug tracker, a survey tool, and a roadmap board.
- 🐞 In-app bug reporting: screenshots, screen recordings, console and network logs, attached automatically
- 🎥 Session replay: watch what happened right before the user hit "report"
- 📥 Shared inbox and live chat across every channel
- 📚 Knowledge base that Kai learns from and your users can search
- 📊 Surveys & feedback: NPS, CSAT, and custom forms, in-app or by email
- 🗺️ Public roadmap & feature requests with voting
- 📣 Product tours, checklists, and release notes to onboard and re-engage users
- ⚙️ Workflows & custom bots to route and automate the rest
Pick your platform, drop in the SDK, add your token from the dashboard.
npm install gleapimport Gleap from "gleap";
Gleap.initialize("YOUR_SDK_TOKEN");That's it. Your users now have AI support, live chat, bug reporting, and feedback, right inside your product.
| Platform | Repository | Docs |
|---|---|---|
| JavaScript / TypeScript | JavaScript-SDK | Guide |
| iOS (Swift) | Gleap-iOS-SDK | Guide |
| Android (Kotlin / Java) | Android-SDK | Guide |
| React Native & Expo | ReactNative-SDK | Guide |
| Flutter | Flutter-SDK | Guide |
| Ionic / Capacitor | Capacitor-SDK | Guide |
| Node.js (server-side) | GleapAdmin-NodeJS | API reference |
Want richer bug reports? Capture network logs with OkHttp, Moya, Dio, or http.
- 🤖 Agent Skills: let Claude Code, Cursor, or Codex install Gleap for you, or migrate you off Intercom.
npx skills add GleapSDK/agent-skills - 🔌 MCP server: connect Claude and other assistants to your Gleap workspace to triage tickets, look up customers, and draft replies.
- 🧩 Claude plugin: Gleap support workflows inside Claude Code and Cowork.
From startups to teams at UNICEF, Squarespace, Universal Music, and Papa Johns. Rated 4.6/5 on G2.
- ⚡ Gather cut response times from about 30 minutes to about five after moving support to Gleap.
- 🤖 At Lywand, AI support and the knowledge base handle about half of all customer inquiries.
🔒 SOC 2 Type II audited · GDPR compliant · EU or US data residency. See our Trust Center.
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